1st Level End User Support Help Desk

As a Global Technical Support Consultant, you'll be monitoring and maintaining terminals, firmware and networks for Inmarsat's Partners and end customers, sometimes as part of a Managed Service offering. If there are any issues relating to the 'Service Offering', such as configuration, upgrades, throughput, you'll be the first person our Partners and end customers will come to. Tasks can include documenting cases, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face. Most importantly, as customers cannot afford to be without safety communications for more than the minimum time taken to repair or replace, your technical support is vital to the ongoing operation of vessels, aircraft or land based terminals and the lives of those relying on these services. Qualifications Educated to degree level or equivalent in communications/network engineering IP data and circuit switched data/voice connectivity, ideally within th…