Lime (Connect & CRM)
What You'll Be Working OnAt Lime Connect, AI agents already handle customer service conversations for our clients. Now we want to make them better: measurably, and regardless of which language model is currently ahead. That's why we're looking for someone with a backend background who feels at home in the AI world:
• You build and improve our AI agents, from the agent loop and tool calling to context management.
• You set up our architecture so we can switch language models without rebuilding everything.
• Before anything goes live, you use evals to check whether it's actually better. For example, with LLM-as-a-judge and test cases from real customer conversations.
• You turn feedback from the service teams working with our agents into concrete improvements. That way, the system keeps getting better step by step.
• You connect APIs, MCP tools and website crawling, so our agents have the right knowledge and the right tools.
• Within the backend team, you're the go-to person for AI…
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