IT Problem and Incident Manager – Turn Problems into Progress

Nordic RCC – supporting security of supply and the green energy transition Nordic Regional Coordination Centre (RCC) provides critical services and insights to support the national Transmission System Operators (TSOs) in Finland, Norway, Sweden and Denmark—helping ensure the efficient operation of the Nordic power system and a high level of security of supply. At Nordic RCC, stable and reliable services are critical. We're looking for a Problem and Incident Manager who thrives on finding the root cause, solving recurring issues, and driving continuous improvement. You will lead problem investigations, facilitate root cause analyses, and work across teams and vendors to ensure incidents don't happen twice. Your mission is simple: improve service stability and strengthen operational resilience What you'll do: Own and develop the Problem Management process. Lead root cause investigations and post-incident reviews. Identify trends and drive preventive improvements. Coordinate resolution ef…