100% Remote Customer Success Manager – Hotel SaaS Platform (Hospitality Industry, DE & EN) (Account-Manager/in)

Company OverviewHotel Res Bot is a fast-growing company helping hotels and travel agencies automate their inbound communications using self-trained AI.Our platform is designed specifically for reservation and group sales teams, helping them manage and respond to high volumes of inbound email communication more efficiently and consistently.We integrate with hotel systems such as PMS and booking engines, but our core focus is improving how hotel teams handle guest and group requests via email in their daily operations.We are a small, international team working in a trust-based, remote-first environment where ownership, clarity, and direct communication matter more than hierarchy.Job SummaryThis is a client success role focused on helping hotel reservation and group sales teams adopt new ways of working, integrate our system into their daily operations, and build long-term, trusted relationships.You will act as the main point of contact for your clients and ensure the system becomes part…